Privacy Policy

1. Information We Collect

We may collect information that you provide directly to us when you:

• Create an account (name, email address, phone number, password)
• Place an order (delivery address, contact details, order history)
• Contact us for support or feedback
• Subscribe to updates or marketing communications

We also automatically collect certain technical information when you visit the Site, such as IP address, browser type, device information, and pages visited, to improve our services and user experience.

2. How We Use Your Information

We use the information we collect to:

• Process and fulfil your food orders and deliver to your address
• Manage your account and authenticate you when you log in
• Send order confirmations, status updates, and delivery-related communications
• Respond to your enquiries and provide customer support
• Improve our website, menu, and services based on usage and feedback
• Comply with legal obligations and protect our rights

3. Sharing and Disclosure

We do not sell your personal information. We may share your information only with trusted service providers who assist us in operating the Site and fulfilling orders (e.g. payment processors, delivery partners). We require such parties to keep your information confidential and use it only for the purposes we specify. We may also disclose information where required by law or to protect our rights, safety, or property.

4. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Passwords are stored in encrypted form. Despite our efforts, no method of transmission over the Internet or electronic storage is 100% secure; we encourage you to use a strong password and keep your account details confidential.

5. Cookies and Similar Technologies

We use cookies and similar technologies to maintain your session, remember your preferences (such as selected city or outlet), and analyse how the Site is used. You can control cookie settings through your browser; disabling certain cookies may affect the functionality of the Site, including the ability to place orders or stay logged in.

6. Your Rights and Choices

Depending on applicable law, you may have the right to:

• Access, correct, or update the personal information we hold about you
• Request deletion of your data, subject to legal and operational requirements
• Opt out of marketing communications at any time
• Withdraw consent where we rely on it for processing

To exercise these rights or for any privacy-related questions, please contact us using the details provided on our Contact Us page or at the email address listed on https://www.fulaurifoods.com.

7. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Order and account data may be retained for a period required for accounting, tax, or legal purposes. You may request deletion of your account and associated data in accordance with our procedures and applicable law.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the revised policy on this page and update the "Last Updated" date. We encourage you to review this policy periodically. Continued use of the Site after changes constitutes acceptance of the updated policy.